The Phone Channel: Inbound and Outbound AI Voice Agents on Your Number
Botcadence's AI voice agent picks up on the first ring, follows your approved script, handles interruptions, books into your calendar and escalates by your rules, with every call transcribed in the dashboard. Keep your existing number and forward it through your telephony provider.
Updated ยท Reviewed by Jaffar Jawed, Co-Founder
$35
Per extra 200 minutes
1,500
Minutes on the Voice AI plan
$299
Voice AI plan per month
24/7
Call coverage
What is an AI Voice Agent?
The voice channel is where Botcadence's AI voice agent answers and places phone calls on your existing number: inbound calls answered 24/7 in your company's name, booked into your calendar and transferred with a spoken brief, and outbound calls to people who opted in. The Voice AI plan is $299 a month with 1,500 minutes. For what an AI voice agent is and how it works, read the AI voice agent guide.
The Problem
Why Phone Channels Still Underperform
Deploy AI voice agents that answer around the clock, follow up with people who opted in, and brief a person before transferring the call.
Missed Calls Become Lost Revenue
Hold queues and voicemail push urgent callers to competitors while your team is busy.
IVR Menus Frustrate Real Conversations
Press-1 trees cannot qualify intent or book appointments the way a natural voice agent can.
Outbound Follow-Up Does Not Scale
Manual dialing never keeps up with reminders, reactivations, and sales cadences.
After-Hours Coverage Is Costly
Staffing nights for predictable calls burns budget without improving first-response quality.
Channel Features
Voice AI Built for Real Phone Work
From the first ring to post-call wrap-up, Botcadence AI voice agents handle phone conversations with the speed and warmth of your best human agents. Automate call-center workloads, keep after-hours coverage online, and protect brand experience on every line.
Inbound Call Handling
The AI greets callers, understands what they need, answers common questions from your documents and routes complex requests to the right person, nights and weekends included.
Outbound Campaign Automation
Run outbound call campaigns for appointment confirmations, payment reminders, lead follow-ups, and customer surveys, for contacts who agreed to hear from you.
Natural Language Understanding
Powered by speech recognition and LLMs, the voice agent handles interruptions, clarifying questions and multi-turn conversations. Pick the speech model and voice that fit your callers' language.
Smart Call Routing & Human Handoff
Route calls by intent, account type, language or business rules you describe in plain words. With warm transfer, the AI briefs your team member before connecting the caller, so the caller does not start over.
Telephony & CRM Integration
Connect numbers from Twilio, Telnyx, Plivo, Exotel, FreJun or Acefone, or another carrier over SIP. With a CRM automation, call summaries, transcripts and outcomes go to Salesforce, HubSpot, Pipedrive or Zoho CRM after each call. Other CRMs connect through Zapier or a webhook.
Call Analytics & Transcripts
Every call is transcribed, and when it ends the AI adds a summary, sentiment, a resolution status and a 0 to 100 handling score. Track call volume, duration, resolution and top topics in the dashboard.
Setup Guide
Your Number Is Live on the Voice Channel in About 5 Business Days
Bring your existing phone number and Botcadence handles the telephony setup. No telephony expertise is needed. Managed voice setup takes about 5 business days.
Connect Your Phone System
Bring numbers from Twilio, Telnyx, Plivo, Exotel, FreJun or Acefone, or connect another carrier over SIP. You can also forward your existing number to a connected line.
Configure Voice & Persona
Pick a voice and language, write the agent's persona, greeting and call script, and upload the documents it can search during calls.
Define Call Flows
Build inbound and outbound call workflows with our visual builder. Set routing rules, escalation triggers, and post-call actions.
Launch & Monitor
Go live on your phone lines. Review transcripts and summaries, turn on recording to listen back, and tune the agent from the analytics dashboard.
Hear the AI Voice Agent for Yourself
Book a free demo and listen to a live Botcadence AI voice agent handling real, industry-specific phone scenarios for your business, inbound support, outbound sales, or AI receptionist flows.
Example workflow
After-hours caller books a service appointment by phone
A homeowner calls outside business hours with a plumbing emergency. Botcadence's voice agent triages urgency, collects details, and schedules the earliest available slot.
Trigger
Inbound call arrives after office close
At 9:45 PM, a caller dials your main line reporting a burst pipe and asks whether someone can come tonight or first thing tomorrow.
AI action
Voice agent assesses urgency and gathers details
The Botcadence voice agent asks safety questions, confirms the service address, explains after-hours fees, and offers the next two available technician windows.
System update
Job booked and on-call tech alerted
Botcadence books the slot in your calendar, alerts your on-call technician by SMS or a call until someone replies, and texts the homeowner a confirmation with prep instructions. Field-service tools like ServiceTitan or Jobber connect through Zapier or a webhook.
Business outcome
Revenue captured that would have gone to voicemail
Your team books the job overnight without staffing the phones, turning missed calls into paid appointments and stronger emergency-response reputation.
Trigger
Inbound call arrives after office close
At 9:45 PM, a caller dials your main line reporting a burst pipe and asks whether someone can come tonight or first thing tomorrow.
AI action
Voice agent assesses urgency and gathers details
The Botcadence voice agent asks safety questions, confirms the service address, explains after-hours fees, and offers the next two available technician windows.
System update
Job booked and on-call tech alerted
Botcadence books the slot in your calendar, alerts your on-call technician by SMS or a call until someone replies, and texts the homeowner a confirmation with prep instructions. Field-service tools like ServiceTitan or Jobber connect through Zapier or a webhook.
Business outcome
Revenue captured that would have gone to voicemail
Your team books the job overnight without staffing the phones, turning missed calls into paid appointments and stronger emergency-response reputation.
The Transformation
Before vs. After Botcadence AI Voice Agents
Compare traditional call-center wait times and staffing costs with AI-powered phone automation that answers, books and documents inbound and outbound calls.
| Capability | Without AI | With Botcadence |
|---|---|---|
| Call Answering | Hold queue or voicemail when staff are busy | AI picks up, answers and books on the call |
| After-Hours Coverage | Voicemail with no resolution | Full AI-powered call handling 24/7 |
| Cost | Staff time on every routine call | $299 a month for 1,500 minutes, then $35 per 200 |
| Outbound Follow-Up | Manual dialing when staff have time | Scheduled calls to opted-in contacts with retry limits |
| Call Documentation | Manual notes, inconsistent | Auto-transcribed with sentiment analysis |
Industries
Voice AI for Industries That Live on the Phone
Any business that relies on phone calls can cut operational costs and improve service quality with Botcadence AI voice agents. From healthcare clinics to real estate brokerages and local services, deploy phone automation that scales without hiring more agents.
Healthcare
Book appointments, answer office FAQs, run reminder calls to patients who opted in and send urgent after-hours calls to on-call staff, without collecting clinical details. See our healthcare voice agent.
Real Estate
Qualify buyer and seller leads by phone, schedule property viewings, and follow up on open-house attendees automatically with a real estate voice agent.
Insurance
Handle renewal reminders, premium due-date reminders and quote requests, and give claims callers their carrier's 24/7 claims number. Explore AI for insurance agencies.
Common Questions
AI Voice Agent FAQ
Inbound and outbound calling on your existing number, transcripts and summaries in the dashboard, warm transfer, calendar booking and the escalation rules you set. It runs on the Voice AI plan. For what an AI voice agent is and how the speech, model and telephony layers work, read the AI voice agent guide.
No. Botcadence uses modern text-to-speech with natural intonation, pauses, and conversational turn-taking. You choose the voice and write the agent persona to match your brand.
Yes. The AI voice agent keeps full conversational context, handles interruptions, asks clarifying questions, and follows branching call flows, similar to a trained human agent.
Botcadence connects to Twilio, Telnyx, Plivo, Exotel, FreJun and Acefone, or any carrier that offers SIP trunking. With a CRM automation, each call's transcript, summary, dispositions and next steps go to Salesforce, HubSpot, Pipedrive or Zoho CRM. Other CRMs connect through Zapier or a webhook.
Yes. Add transfer steps to the call flow and describe when to use them, such as an upset caller, a VIP account or a request for a person. With warm transfer, the AI briefs your team member before connecting the caller. If nobody answers, it tries the next person on your list, then offers to take a message.
Yes, for contacts who agreed to hear from you. Outbound campaigns cover appointment reminders, lead qualification, sales follow-ups, surveys, and payment reminders. Calls run in the hours you set, retry within your limits and log an outcome for every attempt.
Yes. Many teams deploy Botcadence as an AI receptionist to greet callers, answer FAQs, capture messages, book appointments, and route emergencies, during business hours and after hours.
Use a voice agent when customers already call you: after-hours lines, emergency intake, booking by phone and outbound reminders. Use a chat agent when they message you on your website, WhatsApp or Instagram. Both can run from one knowledge base; the Voice AI plan includes website chat, WhatsApp, Instagram and SMS.
The Voice AI plan is $299 a month with 1,500 minutes included, then $35 per 200 extra minutes, billed in a 15-second first step and then 30-second steps. Inbound and outbound calls both use minutes. See pricing for every plan.
Ready to Automate Your Phone Calls?
Stop losing leads to voicemail and busy signals. Deploy a Botcadence AI voice agent that answers calls 24/7, qualifies intent and books appointments.
- Voice AI plan $299 a month
- Managed voice live in about 5 business days
- Works with your existing tools