AI agents for HVAC, plumbing and electrical companies that triage, book and follow up
Botcadence answers your line after hours and when every CSR is busy, then texts and website chat, with WhatsApp for customers who prefer it. It walks no-heat and no-cool callers through your safety steps, hands dispatch a complete ticket, books tune-ups and calls maintenance members before their agreement renews.
Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes. Chat plans from $39 a month.
Updated
What can an AI agent do for an HVAC company?
An HVAC or home-service company uses Botcadence to answer the phone after hours and on overflow, then texts and website chat. The agent triages no-heat and no-cool calls with your safety steps, writes a dispatch-ready ticket (address, equipment, symptoms, urgency and callback number), books tune-ups and calls members before their maintenance agreement renews. Plumbing and electrical calls get the same intake. ServiceTitan, Housecall Pro and Jobber are reached through Zapier or a webhook. If you only want the phone answered, compare HVAC answering service pricing and the AI answering service for HVAC.
Who it is for
Which HVAC, plumbing and electrical companies is it built for?
What you can automate
Which calls and follow-ups can it take off dispatch?
No-heat and no-cool triage
Asks about the system, the thermostat reading and who is in the home, then follows your urgency rules. Gas smells and carbon monoxide alarms get your safety instruction first.
Dispatch-ready tickets
Every call ends with the address, equipment type and age, symptoms, urgency and a callback number, so dispatch doesn't call back to ask the basics.
Tune-ups and maintenance agreements
Books spring AC and fall furnace tune-ups into the slots you hold for members, and calls members before renewal, with their consent.
Plumbing and electrical calls
Burst pipes, no hot water, clogged drains, tripped breakers and dead outlets get the same intake, with the shut-off and stay-clear steps you approve.
Seasonal surges and overflow
In a heat wave or cold snap, the agent answers calls up to your account's concurrent-call limit with the same triage on each. Urgent calls reach the on-call tech, and the rest are booked.
Texts, website chat and WhatsApp
Homeowners who text your office number or use website chat get the same intake and booking. WhatsApp is available for customers who prefer it.
How it works
How does it work, from forwarding the line to dispatch?
Forward the line
Forward calls after hours, after a set number of rings or all day. You keep your number, and the voice line goes live in about 5 business days.
Safety steps first
A gas smell, a carbon monoxide alarm, sparking or water near the panel gets your approved instruction before any questions, including when to call 911 or the utility.
Dispatch-ready intake
The agent checks the address against your service area and captures the equipment, its age, the symptoms, the urgency and a callback number.
Booked or escalated
Routine repairs and tune-ups book into open slots. Calls that meet your urgent rule, such as no heat with an infant at home, go to the on-call tech.
The ticket reaches your software
Dispatch gets a text summary, and the ticket reaches ServiceTitan, Housecall Pro or Jobber through Zapier or a webhook.
Live demo line
Hear a Botcadence voice agent handle a real call
Call the live demo line and ask for a booking, a price or a person. The agent answers the way it would on your number; a human takes over when you ask.
Standard call charges apply. The demo agent is configured for a general service business; yours is trained on your own content.
Hear the agent take a no-heat call
Book a demo and we'll map your service area, urgency rules and field software onto Botcadence before the next cold snap.
Common Questions
What do HVAC owners ask before they switch it on?
It confirms the address and callback number, asks what kind of system it is, what the thermostat reads and whether anyone in the home is elderly, an infant or unwell. Your rule decides the next step: wake the on-call tech when it is below 55 degrees inside with someone vulnerable at home, for example, or book the first morning slot. It never walks a homeowner through a repair.
Yes. One agent can answer for HVAC, plumbing and electrical work. You list the services you offer and the safety step for each, such as shutting the main water valve on a burst pipe or staying away from a sparking outlet. Burst pipes, sewer backups and no hot water can be marked urgent, while drain cleaning or a panel upgrade quote books as a normal job.
Through Zapier or a webhook. Each call produces a record with the address, equipment, symptoms, urgency and transcript, and a Zap or webhook turns it into a job, booking or lead in ServiceTitan, Housecall Pro or Jobber. HubSpot, GoHighLevel, Salesforce and Google Calendar connect directly. Botcadence has no native connector for those field-service tools today.
Renewal calls go to members who agreed to be contacted, a month or two before the agreement ends and before the season turns. The agent reminds them what the plan covers, books the tune-up into a member slot and marks the renewal for your office to bill; it never takes card details on the call. Maintenance agreement renewal calls walks through a full campaign.
Either, or both. Forward calls after hours, after a set number of rings or all day, and change it whenever you like. During a heat wave or cold snap, the agent answers calls up to your account's concurrent-call limit. Urgent calls still go to the on-call tech first.
Use your call log. A month with 400 calls at about 3 minutes each is 1,200 minutes, inside the 1,500 minutes on Botcadence's Voice AI plan at $299 a month. A heat-wave month with 600 calls is 1,800 minutes, so you add two of Botcadence's 200-minute packs at $35 each, $369 for that month. HVAC answering service pricing compares that with per-call and per-minute services.
Product and channel paths
How does it work on WhatsApp, website chat and renewal calls?
Start with the calls that come in after hours
Most shops start with after-hours and overflow calls, then add tune-up booking and renewal calls before the season turns. Voice lines go live in about 5 business days.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content