AI agents that answer the phone during the dinner rush
Botcadence answers calls, texts and website chat while your staff work the floor. It takes reservation requests, answers hours, menu and allergen questions from the menu you load, collects catering and private-event details, and passes anything unusual to a manager.
Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes. Chat plans from $39 a month.
Updated
How do restaurants use AI agents?
Restaurants use Botcadence to answer the phone during service and after close. The agent answers hours, parking, menu and allergen questions from your menu, takes reservation and large-party requests, and collects catering details such as date, headcount and budget for your events team. OpenTable, Resy, Toast and SevenRooms are reached through Zapier or a webhook; without that, requests go to the host stand by text or email. Phone-heavy locations can start with the restaurant ordering voice agent.
Who it is for
Restaurants that get the most from it
Quick-service brands
Hours, pickup and delivery-zone questions answered at peak times.
What you can automate
What restaurants automate with Botcadence
Calls answered during service
Answers the calls that ring out during the rush and after close, so staff stay with the guests in front of them.
Reservation requests
Takes party size, date, time and contact details, then books on a connected calendar or sends the request to the host stand.
Menu and allergen answers
Answers from the menu and allergen sheet you load, and tells guests with severe allergies to confirm with staff.
Catering and private events
Collects event date, headcount, budget and dietary needs, and sends the lead to your events manager.
Large-party confirmations
Calls or texts guests with large or event bookings the day before to confirm, with their consent.
Takeout and delivery questions
Hours, delivery zones, pickup times and your online ordering link, answered by text or on the call.
How it works
How it works for restaurants
A guest calls or messages
Someone asks about a table, the menu, a large party or catering, during the rush or after close.
The agent answers from your content
Hours, menu, allergens, parking and policies come from the information you load.
The request is captured
Reservations book on a connected calendar or go to the host stand; catering leads include date, headcount and budget.
Confirmation sent
The guest gets a text confirmation, and large parties can get a confirmation call the day before, with consent.
The team sees the details
Managers and the host stand see special requests and dietary notes before the guest arrives.
Live demo line
Hear a Botcadence voice agent handle a real call
Call the live demo line and ask for a booking, a price or a person. The agent answers the way it would on your number; a human takes over when you ask.
Standard call charges apply. The demo agent is configured for a general service business; yours is trained on your own content.
See restaurant AI take a reservation request
Book a demo to map reservations, catering leads or after-hours calls onto Botcadence.
Common Questions
Questions restaurants ask
OpenTable, Resy and Toast are reached through Zapier or a webhook, where those tools allow it. Without that, the agent takes the reservation request and texts or emails it to the host stand, and the guest gets a confirmation once you accept it.
It answers from the allergen information you provide, such as which dishes contain nuts or gluten, and says when it doesn't know. For a severe allergy it tells the guest to speak with a manager. Keep the allergen sheet current, because the agent repeats what you give it.
The simplest setup has the agent text your online ordering link and answer questions about the menu, pickup times and delivery zones. If you take orders by phone, the agent can read the order back and send it to your team by text or email to confirm.
Upload the new menu or edit the item in the dashboard, and the agent uses it from the next conversation on every channel. Add specials and sold-out items the same way on busy days.
Yes, for guests who agreed to be contacted. The agent calls or texts the day before with the date, time and party size, asks the guest to confirm or cancel, and tells the host stand about any cancellation. See reservation confirmation calls.
Website chat answers menu questions about 5 minutes after you upload the menu. A phone line takes about 5 business days and keeps your number. WhatsApp goes live after Meta business verification, usually 24 to 48 hours.
Product and channel paths
Botcadence for restaurants by channel
Start with the calls you miss during service
Start with reservation requests or catering leads, then add menu FAQs and large-party confirmations once the first workflow runs smoothly.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content