AI agents for patient scheduling and non-clinical support
Botcadence handles the front-desk work that doesn't need clinical judgment: booking requests, office questions, callbacks and routing, on the phone, by text and in website chat. Clinical questions stay with your staff.
Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes. Chat plans from $39 a month.
Updated
How do clinics and medical practices use AI agents?
Clinics and medical practices use Botcadence for booking requests, office FAQs, callbacks and routing. The agent asks for a name, a callback number, the type of appointment and preferred times, and answers questions about hours, locations, accepted insurance plans and what to bring. It doesn't ask about symptoms, dates of birth or insurance member IDs, it doesn't look up patient records, and anything clinical goes to your staff. Our HIPAA and voice AI scheduling checklist explains where that line sits.
Who it is for
Clinics and medical practices that get the most from it
Multi-location practice groups
Each location keeps its own hours, providers and phone routing.
What you can automate
What clinics and medical practices automate with Botcadence
Booking requests
Collects the appointment type and preferred times and sends a request for staff to schedule, or books open slots you keep on Google Calendar, Calendly or Cal.com.
Office FAQs
Hours, locations, parking, accepted insurance plans, new-patient forms and what to bring, answered from your approved content.
Callback requests
Takes a name, a callback number and the general topic, such as billing, a referral or a records request, for the right person to return.
Routing
Sends billing, referral and records calls to the right person during office hours, and tells anyone describing an emergency to call 911.
No clinical details
Doesn't ask about symptoms, dates of birth or insurance member IDs, and doesn't look up patient records.
Multilingual answers
Chat agents reply in 50+ languages. Voice language support depends on the voice model, so test the languages your patients speak.
How it works
How it works for clinics and medical practices
A patient calls or messages
Someone asks about an appointment, office hours, insurance plans or a form, on the phone, by text or in website chat.
The agent answers or takes a request
Office questions are answered from your content. Booking requests collect a name, callback number, appointment type and preferred times.
Staff schedule and call back
Your team books the request in your own scheduling system, or the agent books open slots you keep on a connected calendar.
Clinical questions go to staff
Anything clinical becomes a callback for your clinical team, and anyone describing an emergency is told to call 911.
Live demo line
Hear a Botcadence voice agent handle a real call
Call the live demo line and ask for a booking, a price or a person. The agent answers the way it would on your number; a human takes over when you ask.
Standard call charges apply. The demo agent is configured for a general service business; yours is trained on your own content.
See the agent take a booking request
Book a demo to map booking requests, office FAQs and callback routing onto Botcadence, with clinical questions kept with your staff.
Common Questions
Questions clinics and medical practices ask
Booking requests, office hours and directions, accepted insurance plans, new-patient forms, billing contacts, callback requests and routing to the right person. It collects a name, a callback number, the appointment type and preferred times, and nothing about symptoms, history or medications.
No. It doesn't assess symptoms, suggest care or explain test results. Anyone describing an emergency is told to hang up and call 911, and other clinical questions become a callback request for your clinical staff.
No. Botcadence doesn't sign BAAs today, so check with your compliance advisor before connecting patient records. Set the agent up for booking requests, office questions, callbacks and routing, and keep symptoms, dates of birth, insurance member IDs and record lookups out of it.
Not directly. It sends a booking request with the name, callback number, appointment type and preferred times, and your staff book it in your own system. If you keep open slots on Google Calendar, Calendly or Cal.com, it can book those instead. Dental practices can book through NexHealth; see AI for dental practices.
It answers from your list: which plans you accept, how to pay a bill and where to find the patient portal. It doesn't ask for member IDs, check eligibility, quote co-pays or discuss balances; those calls go to your billing staff as callback requests.
Yes. Chat agents reply in 50+ languages, and voice calls can run in Spanish and the other languages your voice model supports. The agent asks the same short set of questions in every language and passes callers who need an interpreter to staff.
Product and channel paths
Botcadence for clinics and medical practices by channel
Start with booking requests and office questions
Begin with the calls your front desk can't reach: booking requests, hours and insurance-plan questions. Add callbacks and routing rules once staff trust the handoff.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content