AI agents for order status, returns and cart recovery
Botcadence answers product and sizing questions from your catalog, looks up Shopify orders, follows up on abandoned carts with shoppers who opted in and explains your return policy, then passes refunds and unusual cases to your team.
Free plan, then chat plans from $39 a month. Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes.
Updated
How do online stores use AI agents?
Online stores use Botcadence for product questions, order status, cart follow-up and return FAQs. On Shopify the agent looks up orders by number or email and answers stock questions from the store; on other platforms it answers from your catalog and policies and hands order-specific issues to your team. Combine the cart recovery chatbot and website chatbot patterns before peak season.
Who it is for
Online stores that get the most from it
What you can automate
What online stores automate with Botcadence
Product recommendations
Asks about use, size and budget, then suggests products from your catalog with links. It doesn't invent stock or prices.
Order status on Shopify
Looks up orders by number or email and shares the status and tracking link, without a support ticket.
Cart follow-up
When your store sends an abandoned-cart event through Zapier or a webhook, the agent follows up with shoppers who opted in and answers what stopped them.
Pre-sale and post-sale questions
Sizing before purchase, delivery and returns after, answered at any hour in the shopper's time zone.
Shipping and return FAQs
Shipping times, return windows, exchanges and refund timing answered from your policies, so agents get the cases that need judgment.
Escalation with context
When a shopper needs a person, the conversation goes to Zendesk, Freshdesk or your inbox with the order details and transcript.
How it works
How it works for online stores
A shopper asks a question
Someone asks about sizing, stock, shipping or a product comparison in website chat, on WhatsApp, on Instagram or by text.
The agent answers from your store
Product details, sizing guides and policies come from your catalog and help pages; on Shopify, stock and order status come from the store.
Help at checkout
Proactive chat can open on the cart page to answer the shipping or returns question that is holding up the order.
After the purchase
Order status, delivery questions and return requests are answered or routed, with the order details attached.
Your team sees the patterns
The dashboard shows the questions shoppers ask most, so product pages and policies can answer them first.
See ecommerce AI answer a where-is-my-order question
Book a demo to map order status, return FAQs or cart follow-up onto Botcadence.
Common Questions
Questions online stores ask
On Shopify, yes: the agent finds the order by number or email and shares the status and tracking link. On WooCommerce, Magento or BigCommerce, shipping updates can reach customers through Zapier or a webhook, and the agent answers delivery and return questions from your policies while order-specific issues go to your team.
Your store sends an abandoned-cart event through Zapier or a webhook, and the agent follows up by WhatsApp, text or email with shoppers who opted in to messages. It answers the question that stopped the order, such as shipping cost or the return window, and links back to checkout. Proactive chat on the cart page catches the same questions before the shopper leaves.
As accurate as your catalog data. The agent asks what the shopper needs, then matches it against the titles, descriptions and attributes you load, with links to the products. It doesn't invent stock or prices; on Shopify it reads them from the store. Better product descriptions produce better matches.
Yes. Chat conversations run in parallel, so a Black Friday spike does not build a queue the way it does for a human team, and there is no hiring or training period. Answer quality depends on how well the agent is grounded in your catalog and policies, so load those before peak season and route VIP customers and complex escalations to your team.
It explains your return policy, collects the order number and reason and, on WhatsApp, receives photos of a damaged item. Refunds and exchanges are issued by your team or your returns app, so the agent never promises money back outside your policy.
Shopify, Zendesk, Freshdesk, HubSpot, Salesforce, Google Sheets and Slack connect directly. WooCommerce, Magento, BigCommerce, Klaviyo and Gorgias are reached through Zapier or a webhook.
Product and channel paths
Botcadence for online stores by channel
Start with order questions or cart follow-up
Start with order status or cart follow-up, then add product recommendations and return FAQs once you can see what shoppers ask.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content