AI agents that answer guest questions before and during the stay
Botcadence answers booking questions on your website, by text, on WhatsApp and on the phone, links guests to your booking engine, takes change and cancellation requests for the front desk, and answers stay questions such as parking, check-in times and pet policy. Staff handle exceptions with the full conversation.
Free plan, then chat plans from $39 a month. Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes.
Updated
How do hotels and travel companies use AI agents?
Hotels, vacation rentals and tour operators use Botcadence to answer pre-booking questions, send guests to direct booking, take reservation change requests and cover routine guest questions at any hour. Answers come from your property content and policies. Your team makes the changes in the property management system; Opera, Cloudbeds and Mews are reached through Zapier or a webhook. Add the WhatsApp chatbot for international guests.
Who it is for
Hotels and travel companies that get the most from it
Hospitality groups
The same guest answers across properties, with local details for each.
What you can automate
What hotels and travel companies automate with Botcadence
Pre-booking questions
Room types, amenities, parking, pets and cancellation terms answered from your content, with a link to book direct.
Change and cancellation requests
Collects the confirmation number, the change and contact details, and sends the request to the front desk to process.
Guest questions during the stay
Check-out time, Wi-Fi, breakfast hours, late check-out requests and local tips from your approved guide.
Multilingual chat
Chat agents reply in 50+ languages. Voice language support depends on the voice model you choose, so test the languages your guests speak.
Front desk phone overflow
Answers overflow and after-hours calls and transfers to the desk when a guest asks for a person.
Spa, tour and transfer booking
Books spa treatments, tours or airport transfers on Google Calendar, Calendly or Cal.com when those calendars hold the slots.
How it works
How it works for hotels and travel companies
A guest asks a question
A traveler asks about rooms, rates, parking or a booking on your website, by text, on WhatsApp or by phone.
The agent answers from your content
Room types, amenities, policies and local tips come from the property guide you load.
Booking link or change request
New guests get a link to book direct. Change and cancellation requests go to the front desk with the confirmation number.
Staff handle the exceptions
VIP requests, complaints and anything outside policy go to a person with the conversation attached.
See hospitality AI take a booking change request
Book a demo to map booking questions, change requests and guest FAQs onto Botcadence before peak season.
Common Questions
Questions hotels and travel companies ask
Opera, Cloudbeds and Mews are reached through Zapier or a webhook, where your PMS plan allows it. Without that, the agent answers from your content and sends change requests to the front desk with the guest's details.
It answers the questions that send people back to an online travel agency, such as parking, fees and cancellation terms, and links to your booking engine in the same reply. How much that moves your direct share depends on traffic and rates, so compare a month before and after launch.
Chat agents detect the guest's language and reply in it, across 50+ languages. Voice language support depends on the voice model you select, so test the languages your guests use before launch.
They can request it. The agent collects the confirmation number, the new dates or the cancellation, and contact details, explains your policy and sends the request to the front desk to process. It doesn't promise refunds outside your policy.
No. It takes the repeated questions about Wi-Fi, check-out, parking and breakfast, and passes requests such as extra towels or a late check-out to the desk, so staff spend their time with guests in the lobby.
Website chat answers from your property guide about 5 minutes after you upload it. WhatsApp goes live after Meta business verification, usually 24 to 48 hours, and a voice line takes about 5 business days with your existing number.
Product and channel paths
Botcadence for hotels and travel companies by channel
Start with booking questions or guest FAQs
Begin with pre-booking questions on website chat, then add WhatsApp and phone overflow once answers match your policies.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content