AI agents for shipment questions and delivery exceptions
Botcadence answers where-is-my-shipment questions, takes structured delivery-exception reports and collects rate-quote details on your website, by text, on WhatsApp and by phone, so your operations team works exceptions instead of repeating tracking answers.
Free plan, then chat plans from $39 a month. Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes.
Updated
How do logistics and delivery companies use AI agents?
Logistics and delivery companies use Botcadence to answer shipping questions, take delivery-exception reports and collect rate-quote details. The agent answers from your tracking page and service guide, takes missed-delivery, address-change and damage reports in a structured format, and routes what it can't resolve to operations with the conversation. Status changes from your TMS reach customers through Zapier or a webhook; see automating logistics delivery updates.
Who it is for
Logistics and delivery companies that get the most from it
Last-mile operators
Delivery-issue reports taken with the context drivers need.
What you can automate
What logistics and delivery companies automate with Botcadence
Tracking questions
Sends the tracking link, explains statuses and transit times from your service guide, and takes the tracking number for your team when a shipment looks stuck.
Delivery exception reports
Captures missed deliveries, address corrections, hold requests and damage reports with the details operations needs, plus photos on WhatsApp.
Rate-quote intake
Collects origin, destination, weight, dimensions, freight class, pickup date and accessorials, then routes the request to your pricing team.
Proactive updates
When your TMS sends a status change through Zapier or a webhook, the agent messages the customer on the channel they used.
Phone, text and chat
Website chat, SMS, WhatsApp and phone calls answer from the same service guide, so a shipper gets the same answer everywhere.
Help desk tickets
Creates tickets in Zendesk, Freshdesk or Intercom for exceptions it can't close, with a summary of the issue.
How it works
How it works for logistics and delivery companies
A customer asks
Someone asks about a shipment, a missed delivery or a rate, on chat, by text, on WhatsApp or by phone.
The agent answers or collects
Tracking questions get your tracking link and service-guide answers; exceptions and quote requests get a structured intake.
Operations gets the report
Exception reports and quote requests reach your team or help desk with the details filled in.
Customers get updates
Status changes your system sends through Zapier or a webhook go out as proactive messages.
See logistics AI take a delivery exception report
Book a demo to map tracking questions or exception intake onto Botcadence with your service guide.
Common Questions
Questions logistics and delivery companies ask
Not from your TMS directly. The agent answers from your tracking page, service guide and the status updates your system sends through Zapier or a webhook, and takes the tracking number for your team when a shipment needs a closer look.
Zendesk and Freshdesk for tickets, HubSpot, Salesforce and Google Sheets for quote requests, and Slack for alerts all connect directly. TMS and WMS platforms are reached through Zapier or a webhook.
The tracking or order number, the issue (missed delivery, wrong address, damage or a hold request), the contact's name and callback number, and photos when the customer messages on WhatsApp. Operations gets a report it can act on without calling back to ask the basics.
It collects what a quote needs: origin and destination ZIP codes, weight, dimensions, freight class, pickup date and accessorials such as liftgate or residential delivery. Rates come from your pricing team or the rate sheet you load; the agent doesn't make them up.
Chat agents reply in 50+ languages, which helps with international shippers and consignees. Voice language support depends on the voice model you choose, so test the languages your customers use before launch.
Website chat answers from your service guide about 5 minutes after upload. WhatsApp goes live after Meta business verification, usually 24 to 48 hours. A voice line takes about 5 business days.
Product and channel paths
Botcadence for logistics and delivery companies by channel
Start with tracking questions or exception reports
Begin with tracking questions and delivery-exception intake, then add proactive updates and rate-quote intake once ticket volume drops.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content