AI agents for restoration companies: chat, follow-up calls and review requests
A water, fire or mold job starts with one call and runs on many follow-ups. Botcadence answers texts and website chat at 2am, follows up on inspections and estimates that haven't signed, asks finished customers for a review and adds notes to the job in JobNimbus through the native connector, in English and Spanish.
Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes. Chat plans from $39 a month.
Updated
How do restoration companies use AI beyond the phone?
Restoration companies use Botcadence for the work around the phone call. The agent answers texts and website chat with the same triage as your phone line, follows up by phone on inspections and estimates that haven't signed (with the homeowner's consent), sends review requests when a job closes, and creates the lead and notes in JobNimbus through the native connector. It works in English and Spanish, and WhatsApp is there for customers who prefer it, including for loss photos. If you need an answering service for the phone line itself, start with the Restoration 24/7 Answer Desk.
Who it is for
Which restoration companies is it built for?
What you can automate
What does it handle around the phone call?
24/7 phone answering
Water, fire and mold calls are answered in your company's name, triaged and escalated to the on-call tech on the Restoration 24/7 Answer Desk.
Texts and website chat at 2am
Homeowners who text or chat get the same triage as callers: active or contained, address, source, rooms and carrier. Emergencies reach the on-call tech.
Inspection and estimate follow-up
Calls homeowners whose inspection or estimate is still open, answers questions from your estimate notes and books a signing visit or a call with the project manager.
JobNimbus native connector
The agent creates the lead and adds notes in JobNimbus through the native connector. Albiware and other CRMs are reached through Zapier or a webhook.
Review requests
When a job closes, the agent texts or messages the homeowner your review link, if they agreed to hear from you. Every customer gets the same request.
English and Spanish
Spanish-speaking homeowners get the same intake, follow-up and updates in Spanish, by phone, text or chat.
How it works
What happens from the first message to the review request?
A loss comes in
A homeowner calls at 2am, texts your office number or opens chat on your site about water, fire, mold or sewage.
Safety, then intake
If anyone is unsafe, the agent tells them to call 911 first. Then it captures the address, the source, the rooms affected, the carrier and whether a claim is filed.
On-call or inspection
Active losses go to the on-call tech until someone acknowledges. Contained damage books an inspection on Google Calendar.
Estimate follow-up
Homeowners who had an inspection but haven't signed get a follow-up call a few days later, if they agreed to be contacted.
Job closed, review asked
When the job is done, the agent sends your review link to customers who agreed to messages and adds a note in JobNimbus through the native connector.
Live demo line
Hear a Botcadence voice agent handle a real call
Call the live demo line and ask for a booking, a price or a person. The agent answers the way it would on your number; a human takes over when you ask.
Standard call charges apply. The demo agent is configured for a general service business; yours is trained on your own content.
See a 2am web lead become a booked inspection
Book a demo and we'll map your triage questions, on-call chain and JobNimbus fields onto Botcadence.
Common Questions
What do restoration owners ask before they start?
Start where leads leak. If after-hours calls still reach voicemail, start with the Restoration 24/7 Answer Desk. If the phone is covered but texts and web chats wait until morning, add SMS and website chat. If inspections stall before the work authorization is signed, add follow-up calls.
Yes, through a native connector. Add your JobNimbus API key, and the agent creates the lead and adds notes with the address, loss type, carrier and a summary of the conversation. Inspections book on Google Calendar. Albiware and other restoration CRMs are reached through Zapier or a webhook.
Yes, by phone, for homeowners who agreed to be contacted. Load the open inspections, and the agent calls a few days later, answers questions from your estimate notes and books a signing visit or a call with the project manager. Coverage and adjuster questions go to a person, and it never quotes a price you haven't approved.
No. It asks for the carrier and whether a claim is filed, explains what your company needs from the homeowner and leaves coverage to the adjuster. IICRC water category and class, scope and pricing stay with your estimator on site.
When a job closes, the agent sends the homeowner a short text or WhatsApp message with your review link, if they agreed to hear from you. Send it to every customer: Google's rules don't allow asking only the customers you expect to be happy. Replies come back to the same inbox, so your team sees them.
Yes. Calls, texts and chats can run in Spanish with the same questions and the same on-call rules, and your team gets the summary in the language you choose. See Spanish restoration answering for the phone side.
Product and channel paths
How does it work on WhatsApp, website chat and follow-up calls?
Cover the leads that never reach your phone
Start with texts and website chat, or with estimate follow-up calls. Add the Restoration 24/7 Answer Desk when you want the phone answered too.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content