AI agents for member questions, loan inquiries and appointment booking
Botcadence answers routine questions about the products, rates and fees you publish, branch hours and how-to steps, on your website, by text and on the phone. It takes loan inquiries, books time with a loan officer and routes anything that needs account access to your staff. It doesn't log in to accounts or see balances.
Free plan, then chat plans from $39 a month. Voice AI plan: $299 a month with 1,500 minutes, then $35 per 200 extra minutes.
Updated
How do banks, credit unions and lenders use AI agents?
Banks, credit unions and lenders use Botcadence for public questions and lead capture, not account servicing. On website chat, by text and by phone, the agent answers questions about published rates, products, fees, branch hours and how-to steps, takes loan and new-account inquiries, books appointments with loan officers or member service, and routes anything that needs identity verification to staff with the transcript. It doesn't access accounts, make credit decisions or give financial advice.
Who it is for
Banks, credit unions and lenders that get the most from it
What you can automate
What banks, credit unions and lenders automate with Botcadence
Product and rate FAQs
Answers questions about the rates, fees and products you publish, and links to the right page or disclosure.
Loan inquiry intake
Collects loan type, rough amount, timeline and contact details, then books a loan officer. It doesn't ask for income documents, Social Security numbers or credit scores.
Appointment booking
Books branch, loan officer or member service appointments on Google Calendar, Calendly or Cal.com.
Routing for account questions
Anything that needs account access goes to staff with the transcript, as a transfer during business hours or a callback request after hours.
After-hours answers
Gives the lost-card and fraud numbers you publish, answers branch and holiday-hours questions, and takes non-urgent requests for the morning.
CRM and help desk
Sends leads to Salesforce, HubSpot or Zoho CRM and tickets to Zendesk or Freshdesk. Other systems are reached through Zapier or a webhook.
How it works
What happens when a member asks a question?
A member or prospect asks
Someone asks about a rate, a branch, a product or a loan on your website, by text or by phone.
The agent answers from your content
Published rates, fees, product features, branch hours and how-to steps, worded the way your compliance team approved.
Loan inquiries are captured
Loan type, rough amount, timeline and contact details. No Social Security numbers, account numbers or credit details.
Staff take over
A loan officer gets a booked appointment; account questions go to member service, who verify identity first.
See banking AI answer a rate question and book a loan officer
Book a demo to map product FAQs, loan inquiry intake and appointment booking onto Botcadence with your compliance rules.
Common Questions
Questions banks, credit unions and lenders ask
No. Botcadence doesn't connect to core banking systems, so it can't look up balances, transactions or loan status. It answers from the content you publish and sends account questions to staff, who verify the member's identity before they help.
Contact details, the type of loan, a rough amount, the timeline and the best time to call. It doesn't ask for Social Security numbers, account numbers, income documents or credit scores; a loan officer gathers those in your own application process.
No. It explains the products and rates you publish and books time with your staff. It doesn't recommend a product for someone's situation, make credit decisions or promise approval.
Set the agent up so it never asks for account numbers or Social Security numbers, and keep identity checks with your staff. Data is encrypted with AES-256 at rest and TLS 1.2+ in transit, and access controls limit who on your team can read conversations.
Salesforce, HubSpot, Zoho CRM, Zendesk and Freshdesk connect directly, and appointments book on Google Calendar, Calendly or Cal.com. Loan origination and other systems are reached through Zapier or a webhook where your security team approves it.
Website chat can answer from your published pages about 5 minutes after they are uploaded, but plan time for your compliance team to review the answers first. Voice lines take about 5 business days. WhatsApp follows Meta business verification, usually 24 to 48 hours.
Product and channel paths
Botcadence for banks, credit unions and lenders by channel
Start with public questions and loan inquiries
Begin with rate, product and branch questions on website chat, then add loan inquiry booking and phone coverage once compliance has reviewed the answers.
- Reader-first workflows
- Human handoff when needed
- Grounded in your content